Packaging and Shipping
What shipping methods are available?
I use recognized and established shipping carriers for domestic and international deliveries. Depending on the destination, size, format, and characteristics of the artwork, carriers may include UPS, DHL, FedEx, or other appropriate shipping providers.
How long does it take for my order to arrive?
Orders are typically prepared and packaged at my studio in Santo Domingo, Dominican Republic, within 5 business days before dispatch.
Delivery times after dispatch vary depending on the destination, shipping carrier, customs procedures, weather conditions, and other circumstances beyond my reasonable control.
If you require expedited shipping or delivery by a specific date, please contact me at INFO@RAULMSARANTE.COM before placing your order. Additional shipping charges may apply, and delivery by a requested date cannot be guaranteed unless expressly confirmed.
Is framing available for shipping?
At this time, framing services are not available. Artworks are shipped according to their format and the packaging method considered most appropriate for their protection.
How can I find out the shipping cost for my country?
The applicable shipping cost is calculated according to the destination and will be displayed during the cart or checkout process, as applicable, before you complete your purchase.
International shipments may also be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated, these charges are the responsibility of the customer.
What should I do if my package arrives damaged?
If your package shows visible signs of damage upon delivery, please ask the carrier to record the shipment as damaged whenever possible.
Keep the artwork, shipping box or container, all packaging materials, and the shipping label. Take clear photographs of the package, artwork, and any visible damage.
Please contact me at INFO@RAULMSARANTE.COM as soon as reasonably possible and provide the tracking information, photographs, and a description of the damage. I will review the information and initiate or assist with the appropriate claim procedure with the shipping carrier.
Please refer to the Terms and Conditions for complete information about damaged or incorrectly supplied artworks and the remedies available.
What happens if my artwork is lost during shipping?
If your order does not arrive within the expected delivery period or tracking information indicates that it may have been lost, please contact INFO@RAULMSARANTE.COM.
I will initiate or assist with an investigation with the shipping carrier. An order will be considered lost after the carrier confirms the loss or its applicable investigation procedure has been completed.
If an original and unique artwork is confirmed as lost and cannot be replaced with an identical artwork, you will receive a full refund of the amount paid for the lost artwork, including the shipping charges paid for that artwork. The refund will be issued through PayPal.
For replaceable products, such as prints, a replacement may be provided at no additional cost. If replacement is unavailable, a full refund of the amount paid for the affected product and applicable shipping charges will be issued through PayPal.
Payment
What payment method is available?
Payments through raulmsarante.com are processed exclusively through PayPal.
Your payment is processed within PayPal’s secure payment environment and is subject to PayPal’s applicable terms, security procedures, and privacy practices.
Is it safe to buy online?
Payments are securely processed through PayPal. Raulmsarante.com does not directly collect or store your complete credit or debit card information when the transaction is processed through PayPal.
The website also uses secure HTTPS/SSL encryption to protect information transmitted between your browser and the website.
For more information about how personal information is processed, please refer to the Privacy Policy.
Orders and Exchanges
How do I place an order?
Browse the available artworks through the links on the Home page or the artwork catalog. Select the artwork you wish to purchase and click Add to Cart.
Proceed to the Checkout page, where you will be asked to provide the information necessary to process and deliver your order. You will then proceed to PayPal to complete the payment.
Your order will be considered paid once the corresponding payment has been successfully confirmed through PayPal.
How do I track my order?
Once your order has been prepared and dispatched, you will receive available shipping and tracking information by email.
Orders are typically prepared for dispatch within 5 business days. Delivery time after dispatch varies depending on the destination and shipping carrier.
Who should I contact if I have questions?
If you have questions, concerns, complaints, or inquiries about an artwork or order, please contact me at INFO@RAULMSARANTE.COM or use the form available on the Contact page.
If you would like to arrange a visit to the studio in Santo Domingo, Dominican Republic, please contact me in advance to request an appointment.
Can I cancel or change my order?
If you wish to request a cancellation or change, please contact INFO@RAULMSARANTE.COM as soon as possible.
A cancellation or change may be possible before the artwork has been prepared for shipment or dispatched, but it cannot be guaranteed.
If an order is cancelled at the Customer’s request after payment has been processed and the cancellation is accepted, the applicable refund will be issued through PayPal. The amount refunded may exclude PayPal processing fees or other transaction charges that are not refunded to Raúl Miguel Sarante by the payment provider, unless otherwise required by applicable law.
Please refer to the Terms and Conditions for complete information regarding order cancellations.
Can I return or exchange an artwork?
We offer a 14-Day Exchange Guarantee from the date your artwork is delivered.
If you are not satisfied with your purchase, you may request an exchange within this period. Eligible artworks may be exchanged for one or more available artworks of equal value. If you select an artwork of higher value, you will be responsible for paying the difference.
No monetary refunds are provided for voluntary returns or exchanges.
The artwork must be returned in its original condition, without damage or alterations, and, whenever possible, in its original packaging. For voluntary exchanges, the customer is responsible for the cost of returning the original artwork and shipping the replacement artwork, as well as any applicable insurance, customs duties, taxes, or other related charges.
Please contact INFO@RAULMSARANTE.COM before returning an artwork. Return instructions and arrangements for the replacement artwork will be provided by email.
For complete eligibility requirements and conditions, please refer to the Terms and Conditions.