These General Conditions, together with the Particular Conditions that may be established, regulate the legal relationship derived from the contracting processes formalized through this website, and can be carried out by any user that comply with all the present requirements. This document complies with the “General Data Protection Regulation (EU GDPR)”, “California Consumer Privacy Act (CCPA)”, “General Law No. 358-05 on the Protection of the Rights of the Consumer or User”, “Law No. 172-13 on the protection of personal data” and “Law No. 126-02 on E-commerce and digital signatures.
These conditions will exclusively govern the contracting processes carried out by the CLIENTS when they require the services for the PURCHASE OR COMMISSION OF THE ARTWORKS offered by Raúl Miguel Sarante through his website https://raulmsarante.com. Acceptance of this document implies that as a user:
If you have any questions, concerns or complaints, you can send an email at: [email protected] or use the ‘Contact’ page form.
Collection of orders take place from the Studio in Santo Domingo and shipment is available nationally and internationally. Depending on the region, the calculation of shipping charges varies. All additional services that the courier provide are included, such as handling, door-to-door delivery and customs procedures outside the boarding area.Beyond that, Any additional charges are the sole responsibility of the buyer.
The artist uses only certified couriers (UPS, DHL, Fedex …). A package tracking number with a code is provided by email. Packaging typically takes 5 business days to prepare and ship to its destination. If there are no unforeseen events, the expectation is that it does not take more than 10 days to arrive.
Eventually, you will want to make a priority shipment with a special delivery date; in that case, contact the artist by email to make a reservation (Extra charge included).
There are 4 effective methods for packaging artwork. Raúl Miguel Sarante will choose one of them based on the size and technique used to make the piece. These methods consist of the following:
Among the packaging materials that are commonly used to ensure the safe arrival of the painting are:
A certificate of authenticity is attached to every painting, Illustration or Print Edittion.
If you see any damage when your package is being delivered, you can either refuse the shipment as [damaged – return to sender] or you can have the delivery company mark the tracking as [received damaged, subject to further inspection]. Please file the claim immediately! You also must keep all boxes and packing material. When you call you will need the tracking number of your box, a description of the damage, and its value. Please make photos of the damages package and send them to Raul M. Sarante with the info of your actions on it.
Upon requesting a commission, the client must fill out the application form placed on the home page. Then the artist will evaluate the request and as soon as possible, he will contact the client to reach an agreement. To learn more about the application and the artwork process for commissions go to “How to commission an artwork”
After approving a commission, the client agrees to pay a non-refundable 50% initial deposit to start the artwork. Then, the client will follow the entire process of the artwork through communication by email with the artist. Finally, and only when the result is satisfactory, the client pays the remaining.
The client must provide the artist with the necessary descriptions to avoid misunderstandings when making the personalized artwork. These descriptions include from texts to images that clearly show the client’s ideas.
The artworks by commission are personalized and consented by the clients, so returns are not accepted.
Raulmsarante.com offers secure payment via PayPal, credit or debit card and bank transfer.
When paying through bank transfer, the artist will only proceed with the shipping arrangements once the payment has been notified in the account.
In the event that you wish to return any non-commissioned item, there is a 14-day money-back guarantee. The client must return the artwork in its original state and without any damage. Raúl M. Sarante will refund the total cost of it, except those related to shipment and PayPal charges.
If you have a problem with the quality of the product or if you received the wrong product, you will get a solution as soon as possible. Contact the artist to explain your specific questions and accept a course of action.
Raul M. Sarante holds the right to cancel any order on the store page if the price or any of the specifications of an item displays incorrectly
All content and information published or managed by users on the platform are their exclusive property. The provider does not receive any type of intellectual property right due to the fact that the user hosts or manages them on its platform, so in no case may it treat them for purposes other than those directly related to the provision of the services actually contracted.
https://raulmsarante.com it is deeply committed to the protection of intellectual property rights. That is why, the following conditions and policies have been established: