These General Conditions, together with the Particular Conditions that may be established, regulate the sales and purchase agreement formalized through this website, and can be carried out by any user that comply with all the present requirements. This document complies with the “General Data Protection Regulation (EU GDPR)”, “California Consumer Privacy Act (CCPA)”, “General Law No. 358-05 on the Protection of the Rights of the Consumer or User”, “Law No. 172-13 on the protection of personal data” and “Law No. 126-02 on E-commerce and digital signatures.
These conditions will exclusively govern the contracting processes carried out by the CLIENTS when they require the services for the PURCHASE OR COMMISSION OF THE ARTWORKS offered by Raúl Miguel Sarante through his website https://raulmsarante.com. Acceptance of this document implies that as a user:
If you have any questions, concerns or complaints, you can send an email at: firstname.lastname@example.org or use the ‘Contact’ page form.
The packing of the orders is made from the Studio in Santo Domingo to their destination nationally and internationally. Depending on the region, the calculation of shipping costs varies. All the necessary services provided by the shipping agency for the transfer of the package are included, such as handling and home delivery.
Only certified couriers are used (UPS, DHL, Fedex …). The artist will periodically communicate with the client to let him know about the status of his order. In addition, a package tracking number is provided with a code via email. Packaging typically takes 5 business days to prepare and ship to its destination.
Eventually, you will want to make a priority shipment with a special delivery date; in that case, contact the artist by email to make a reservation (Extra charge included).
There are 4 effective methods for packaging artwork. Raúl Miguel Sarante will choose one of them based on the size and technique used to make the piece. These methods consist of the following:
Among the packaging materials that are commonly used to ensure the safe arrival of the painting are:
A certificate of authenticity is attached to every painting, Illustration or Print Edittion.
If you see any damage when your package is being delivered, you can either refuse the shipment as [damaged – return to sender] or you can have the delivery company mark the tracking as [received damaged, subject to further inspection]. You also must keep all boxes and packing material. When you call you will need the tracking number of your box, a description of the damage, and its value. Please, make photos of the package damaged and send them to Raul M. Sarante with the info of your actions on it.
Upon requesting a commission, the client must fill out the application form placed on the home page. Then the artist will evaluate the request and as soon as possible, he will contact the client to reach an agreement. To learn more about the application and the artwork process for commissions clic on the link “INSTRUCTIVE”
After approving a commission, the client agrees to pay a non-refundable 50% initial deposit to start the artwork. Then, the client will follow the entire process of the artwork through communication by email with the artist. Finally, the client pays the remaining.
The client must provide the artist with the necessary descriptions to avoid misunderstandings when making the personalized artwork. These descriptions include from texts to images that clearly show the client’s ideas.
The artworks by commission are personalized and consented by the clients, so returns are not accepted.
Raulmsarante.com offers secure payment through PayPal, credit or debit card and bank transfer. If you want to pay with Paypal and you still do not have an account, I leave you the link to PAYPAL.COM so that you know the benefits and the free subscription form. When paying by bank transfer, the artist will proceed with the shipping procedures once the payment has been notified in the account.
If you want to make a claim about your order, you can do so by leaving your message to the email INFO@RAULMSARANTE.COM. All complaints will be dealt with within a maximum period of 48 hours. You can demand the return of your order within the 14 days of guarantee counted from the delivery at home. To do this, contact the shipping agency and notify the claim to return the package. As a guarantee, you have the right to receive free of charge one or more artworks similar to the value of what was returned. The communication to reach the agreement will be made via email. NO REFUND IS MADE FOR RETURNS.
Raul M. Sarante holds the right to cancel any order on the store page if the price or any of the specifications of an item displays incorrectly
In the event of any disagreement with the artist, the Client can make a claim in the DISPUTES section, in the PAYPAL resolution center.
All content and information published or managed by users on the platform are their exclusive property. The provider does not receive any type of intellectual property right due to the fact that the user hosts or manages them on its platform, so in no case may it treat them for purposes other than those directly related to the provision of the services actually contracted.
https://raulmsarante.com it is deeply committed to the protection of intellectual property rights. That is why, the following conditions and policies have been established: