Last updated: August 19, 2026
These Terms and Conditions govern the purchase and commission of artworks offered by Raúl Miguel Sarante through raulmsarante.com. By placing an order or commissioning an artwork through this website, the customer (“Client” or “Customer”) acknowledges and agrees that:
- The Customer has read, understood, and accepted these Terms and Conditions.
- The Customer agrees to comply with the obligations established herein.
- These Terms and Conditions will remain in effect until they are modified, replaced, or withdrawn.
The processing of personal information associated with purchases and use of this website is governed by our Privacy Policy and applicable data protection laws.
Nothing in these Terms and Conditions is intended to exclude or limit any consumer rights or remedies that cannot legally be excluded or limited under applicable law.
Website Contact
If you have any questions, concerns, complaints, or claims, please contact us at INFO@RAULMSARANTE.COM or use the form available on the Contact page of raulmsarante.com.
Shipping Conditions
Orders are prepared and packaged at the artist’s studio in Santo Domingo, Dominican Republic, for domestic and international shipment.
Shipping costs vary depending on the destination and are calculated according to the applicable shipping service and region. Unless otherwise stated during the purchase process, shipping charges may include the services necessary for transportation, handling, tracking, and delivery of the package.
Only recognized and established shipping carriers are used for deliveries. Depending on the destination and availability of service, these may include carriers such as UPS, DHL, FedEx, or other appropriate shipping providers.
Once the order has been dispatched, the Customer will receive available shipping and tracking information by email.
Orders are typically prepared for dispatch within 5 business days. This preparation period does not include transit time. Delivery times after dispatch vary depending on the destination, shipping carrier, customs procedures, weather conditions, and other circumstances beyond the artist’s reasonable control.
International shipments may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country. Unless otherwise stated or required by applicable law, these charges are the responsibility of the Customer.
If you require expedited shipping or delivery by a specific date, please contact INFO@RAULMSARANTE.COM before placing your order. Additional shipping charges may apply, and delivery by a requested date cannot be guaranteed unless expressly confirmed in writing.
Packaging Procedures
Raúl Miguel Sarante selects the packaging method considered appropriate according to the size, medium, format, and characteristics of each artwork.
Packaging methods may include:
- Stretched canvas with stretcher bars packed in a reinforced cardboard box.
- Framed or stretched artwork packed in a protective wooden box or crate when appropriate.
- Artwork packed flat in a reinforced envelope or protective package.
- Unstretched artwork rolled and packed in a dent-resistant shipping tube when appropriate.
Materials commonly used to protect artworks during shipment may include:
- Acid-free tissue paper.
- Protective layers of bubble wrap.
- Foam boards.
- Cardboard corner protectors.
- Other protective materials appropriate to the artwork and selected packaging method.
A Certificate of Authenticity is included with original artworks and other eligible artworks or editions, as applicable.
If your package shows visible signs of damage upon delivery, please ask the carrier to record the shipment as damaged whenever possible. Keep the artwork, shipping box or container, packaging materials, and shipping label, and take clear photographs of any visible damage.
Please contact INFO@RAULMSARANTE.COM as soon as reasonably possible and provide the tracking information, photographs, and a description of the damage.
For information regarding claims and available remedies, please refer to the Claims, Returns and Cancellations section below.
Payment Method
Payments made through raulmsarante.com are processed exclusively through PayPal.
Customers will be redirected to or provided with PayPal’s secure payment environment, as applicable, to complete the transaction. Payment processing is therefore also subject to PayPal’s applicable terms, conditions, privacy practices, and security procedures.
An order will not be considered paid until the corresponding payment has been successfully confirmed through PayPal.
Raulmsarante.com does not directly collect or store the Customer’s complete payment-card information when payment is processed through PayPal.
Prices displayed on the website are stated in the currency indicated on the corresponding product or checkout page.
Commissioned Artworks
Customers interested in commissioning a personalized artwork must contact INFO@RAULMSARANTE.COM to discuss the proposed artwork, including its subject, dimensions, medium, price, estimated completion period, and other relevant specifications.
Unless otherwise agreed in writing, a 50% non-refundable deposit is required before work on a commissioned artwork begins.
The Customer may receive information or images regarding the development of the artwork during the creation process when appropriate.
The remaining 50% balance must be paid upon completion of the commissioned artwork and before shipment.
Commissioned artworks are personalized and created according to specifications approved by the Customer and, therefore, are not eligible for voluntary return or exchange, except where otherwise agreed in writing or required by applicable law.
Any specific conditions agreed upon for a commissioned artwork in writing will form part of the agreement between the Customer and Raúl Miguel Sarante.
Claims, Returns and Cancellations
If you have any questions, concerns, or claims regarding your order, please contact us at INFO@RAULMSARANTE.COM. We will respond to claims within a maximum of 48 hours.
14-Day Exchange Guarantee
We offer a 14-day exchange guarantee from the date your order is delivered.
If you are not satisfied with your purchase, you may request an exchange within this period by contacting INFO@RAULMSARANTE.COM before returning the artwork.
Eligible artworks may be returned and exchanged for one or more available artworks of equal value to the artwork being returned. If the replacement artwork has a higher value, the Customer will be responsible for paying the difference.
No monetary refunds are provided for voluntary returns or exchanges. All sales are final with respect to monetary refunds for voluntary returns or exchanges, except where a refund or other remedy is required by applicable law.
To be eligible for an exchange, the artwork must be returned in its original condition, without damage or alterations, and, whenever possible, in its original packaging.
The Customer is responsible for all costs associated with a voluntary exchange, including the cost of returning the original artwork and the actual cost of shipping the replacement artwork. Any shipping rates or subsidies offered for regular purchases do not apply to voluntary exchanges. The Customer is also responsible for any applicable insurance, customs duties, taxes, PayPal processing fees or other transaction charges that are not refunded to Raúl Miguel Sarante by the payment provider, and any other charges associated with the exchange, unless otherwise agreed or required by applicable law.
An exchange must be authorized by us before the artwork is returned. Instructions regarding the return address, shipping method, and replacement artwork will be provided by email.
Damaged or Incorrect Artwork
If your artwork arrives damaged or you receive an artwork different from the one you ordered, please contact INFO@RAULMSARANTE.COM as soon as reasonably possible after delivery.
Please retain the artwork and all original packaging and provide photographs of the artwork, packaging, shipping label, visible damage, and any other relevant evidence. This information may be required to process a claim with the shipping carrier.
Once the claim has been reviewed and approved, we will arrange an appropriate remedy, which may include replacement with the correct artwork, an exchange for another available artwork of equivalent value, repair where appropriate, or another remedy agreed upon with the Customer or required by applicable law.
Reasonable shipping costs associated with an approved claim for damaged or incorrectly supplied artwork will not be charged to the Customer.
Artwork Lost in Transit
If an order does not arrive within the expected delivery period or the tracking information indicates that the shipment may have been lost, please contact INFO@RAULMSARANTE.COM.
We will initiate or assist with an investigation with the shipping carrier using the corresponding tracking information.
An order will be considered lost only after the shipping carrier confirms the loss or the carrier’s applicable investigation procedure has been completed.
If an original and unique artwork is confirmed as lost in transit and cannot be replaced with an identical artwork, the Customer will be entitled to a full refund of the amount paid for the lost artwork, including any shipping charges paid for that artwork. The refund will be issued through PayPal.
For products that can be replaced, such as prints or other reproducible items, we may offer a replacement of the same product at no additional cost. If a replacement is unavailable, the Customer will receive a full refund of the amount paid for the affected product, including any applicable shipping charges paid for that product. The refund will be issued through PayPal.
Any refund or replacement will be processed after the loss has been confirmed in accordance with the shipping carrier’s applicable investigation and claims procedures.
These provisions do not limit any additional rights or remedies available to the Customer under applicable law.
Order Cancellations
Raúl Miguel Sarante reserves the right to cancel an order before shipment if the price, availability, description, specifications, or other information relating to an item has been displayed incorrectly due to a technical, typographical, or administrative error.
If an order is cancelled by Raúl Miguel Sarante after payment has been received, the amount paid for the cancelled order will be refunded through PayPal.
If you wish to request cancellation of an order, please contact INFO@RAULMSARANTE.COM as soon as possible. If a cancellation requested by the Customer is accepted after payment has been processed, the amount refunded may exclude PayPal processing fees or other transaction charges that are not refunded to Raúl Miguel Sarante by the payment provider, unless otherwise required by applicable law.
Cancellation cannot be guaranteed once the artwork has been prepared for shipment or dispatched. If an order can no longer be cancelled, the applicable exchange provisions of these Terms and Conditions will apply, subject to any rights available under applicable law.
Disputes
We encourage Customers to contact us directly at INFO@RAULMSARANTE.COM so that we can attempt to resolve any concern regarding an order.
Because payments through raulmsarante.com are processed through PayPal, eligible Customers may also use the PayPal Resolution Center and its applicable dispute-resolution procedures.
The availability and outcome of a PayPal dispute are subject to PayPal’s applicable terms and policies. Nothing in these Terms and Conditions is intended to restrict any rights or remedies that cannot be excluded under applicable law.
Data protection
Personal information collected through raulmsarante.com, including information provided when placing an order, submitting a contact request, or otherwise using the website, is processed in accordance with our Privacy Policy and applicable data protection laws.
Please refer to the Privacy Policy for information regarding the types of personal data collected, the purposes for which the information may be processed, how it may be shared or retained, the use of cookies or similar technologies, and any privacy rights that may apply to you.
Payment information processed through PayPal is also subject to PayPal’s applicable privacy and data-processing practices.
Copyright and Intellectual Property
All original artworks, images, photographs, illustrations, texts, graphics, logos, designs, and other original content displayed on raulmsarante.com are owned by Raúl Miguel Sarante, unless otherwise indicated, or are used with appropriate authorization. Such materials are protected by applicable copyright and intellectual property laws.
The purchase of an original artwork, illustration, print, or other physical product constitutes the purchase of the physical item only. Purchasing an artwork does not transfer its copyright or any reproduction, distribution, adaptation, publication, commercial-use, licensing, or other intellectual property rights to the purchaser, unless such rights are expressly transferred through a separate written agreement signed by Raúl Miguel Sarante.
The purchaser may privately own, possess, display, resell, give away, or otherwise dispose of the physical artwork, subject to applicable law, without acquiring the copyright associated with the work.
Unless authorized in writing by Raúl Miguel Sarante or otherwise permitted by applicable law, artworks and content from this website may not be reproduced, copied, modified, adapted, distributed, published, commercially exploited, licensed, or used to create derivative works.
Images of artworks displayed on raulmsarante.com may not be used for commercial purposes, merchandise, reproductions, advertising, publications, digital products, or other commercial exploitation without prior written authorization.
The sale or transfer of ownership of a physical artwork does not constitute authorization to reproduce or commercially exploit that artwork.
All intellectual property rights not expressly granted are reserved by Raúl Miguel Sarante.